X Returns And Exchanges

We have a 1 Year + 1 Day Return Policy. BuyWake.com is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return any unused product, please follow these guidelines:

  • Items must be returned within 366 days from date of purchase.
  • Products must be in the condition in which you received them and in the original box and/or packaging.
  • Shoes must be returned in a second box besides the shoe box. DO NOT just slap a shipping label on the manufacturer's shoe box. A 25% restocking fee will be incurred if this criterion is not met.
  • Contact us for a Return Authorization number or click here to Request a Return through your Customer account.
  • No refunds or exchanges without a valid RMA #.
  • Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
  • Customer is responsible for all return shipping costs.
  • Store credit will be provided on all returns received after 60 days from the date of purchase.
X Free Shipping Offer:
  • Free Shipping offer is valid on all orders to the Lower 48 states.
  • Free Shipping method will be selected by BuyWake.com (FedEx SmartPost or FedEx Ground, depending on shipment weight).
  • Free Shipping offer is not available for International, Alaska, Hawaii, and Puerto Rico orders. Orders being shipped to U.S. Minor Outlying Islands are also excluded.
  • Free Shipping does not apply to Express delivery upgrades. Express upgrade options and charges are available during checkout.
  • BuyWake.com reserves the right to end or change this Free Shipping offer at any time
X International Shipping:
  • FedEx International Priority (1-3 Business Days; Duties & Taxes NOT Included)
  • FedEx International Economy (2-6 Business Days; Duties & Taxes NOT Included)
  • FedEx International Ground ([Canada Only] 2-7 Business Days; Duties & Taxes NOT Included)
  • USPS Priority Mail International (6-20 Business Days; Duties & Taxes NOT Included)

For estimated shipping rates and transit times, simply add the products that you are interested in to the cart and enter your country and postal code. Estimated shipping rates and transit times will be populated below. You are also welcome to email us or call (706) 521-0315 with your complete ship to address (including country and postal code) and a general idea of what you are wanting to have sent your way.
Contact Us
Call Us:(800) 709-9253
OrEmail Us


Customer Support > Contact Us | Ordering Information | Domestic Shipping | International Ordering Information | FAQs | Returns, Exchanges & Warranties | Group/Bulk Sales

The Most Commonly Asked Questions about Our Site and Our Products:

If you have not found your question and answer below, feel free to contact us.

Q.  Can I get a shipping quote?
For sure.  Simply add everything you're wanting to get to the cart and use the "Estimate Shipping and Tax" feature on the cart page.

Q.  Is it safe to order online with my credit card on this web site?
A.  Yes!  All transactions on the BuyWake.com website are completed on our secure server and are transmitted in a secure encrypted format.

Q.  How do I know that I'm getting the best deal from BuyWake.com?
A.  You are!  BuyWake.com is one of the leading fully authorized online dealers in the world.  We know the industry from our many, many years in business.  We offer our customers the best products on the market at the lowest advertised prices guaranteed.  We will not be beat on price or service.  Check out our 30-Day Price Guarantee.

Q.  What if I want to change or cancel my order?
A.  We fulfill orders really fast.  What that means for you is your order will be in route to you without any delays.  What that also means is, once your order is placed, it cannot be changed or canceled.  For information on returns & exchanges, click here.

Q.  What if I don't like what I ordered and want to return it?
A.  No worries.  BuyWake.com has a hassle-free return/exchange policy.  Take a look at our Returns, Exchanges & Warranties page for more information.

Q.  What if I don't see a product on the BuyWake.com website that I want to order?
A.  Contact us.  If the manufacturer has the product in stock, we will get it for you quickly.  We will special order most products for you at no extra cost.

Q.  Does BuyWake.com mail a print catalog?
A.  Nope.  Our online catalog is updated daily.  It will give you the most current and complete selections available.  Printed catalogs cannot be updated and mailed as quickly as the products change (they're so 20th century).  It is important to BuyWake.com to provide you with only the latest product information and availability.

Q.  How can I get sponsored by BuyWake.com?
A.  At this time, we are not looking to actively expand our existing team.  That's not to say that we won't be in the future though.  Send us the link to your "sponsor me" video on YouTube, Vimeo, etc. by clicking here.  We'll take a look at what you've got going on.

Q.  Do you give out free stickers?
A.  Yes, but you have to place an order with us.  We send out free stickers with every order.

Q.  How do I set up an account?
A.  Click here.

Q.  How do I change my account information?
A. Click here, login, and follow the directions.

Q.  I forgot my login information?
A.  Here you go.

Q.  What is a Wishlist?
A.  A Wishlist is where you can create a Wishlist and email it to family and friends...or search for your friends and family's lists.  Check it out by clicking here.

Q.  How does the BuyWake.com eGift Card program work?
A.  Simply click on the eGift Cards link, enter the desired value, and follow the online checkout process.  Once your order has been processed and approved, the recipient will receive a personal email from us with the good news that you hooked them up.

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