X Returns And Exchanges

We have a 1 Year + 1 Day Return Policy. BuyWake.com is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return any unused product, please follow these guidelines:

  • Items must be returned within 366 days from date of purchase.
  • Products must be in the condition in which you received them and in the original box and/or packaging.
  • Shoes must be returned in a second box besides the shoe box. DO NOT just slap a shipping label on the manufacturer's shoe box. A 25% restocking fee will be incurred if this criterion is not met.
  • Contact us for a Return Authorization number or click here to Request a Return through your Customer account.
  • No refunds or exchanges without a valid RMA #.
  • Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
  • Customer is responsible for all return shipping costs.
  • Store credit will be provided on all returns received after 60 days from the date of purchase.
X Free Shipping Offer:
  • Free Shipping offer is valid on all orders to the Lower 48 states.
  • Free Shipping method will be selected by BuyWake.com (FedEx SmartPost or FedEx Ground, depending on shipment weight).
  • Free Shipping offer is not available for International, Alaska, Hawaii, and Puerto Rico orders. Orders being shipped to U.S. Minor Outlying Islands are also excluded.
  • Free Shipping does not apply to Express delivery upgrades. Express upgrade options and charges are available during checkout.
  • BuyWake.com reserves the right to end or change this Free Shipping offer at any time
X International Shipping:
  • FedEx International Priority (1-3 Business Days; Duties & Taxes NOT Included)
  • FedEx International Economy (2-6 Business Days; Duties & Taxes NOT Included)
  • FedEx International Ground ([Canada Only] 2-7 Business Days; Duties & Taxes NOT Included)
  • USPS Priority Mail International (6-20 Business Days; Duties & Taxes NOT Included)

For estimated shipping rates and transit times, simply add the products that you are interested in to the cart and enter your country and postal code. Estimated shipping rates and transit times will be populated below. You are also welcome to email us or call (706) 521-0315 with your complete ship to address (including country and postal code) and a general idea of what you are wanting to have sent your way.
Contact Us
Call Us:(800) 709-9253
OrEmail Us


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Here's what others have said...

Comments: I thoroughly recommend Buywake . Pre sales service is excellent , after sales service is excellent, their product is excellent. Sales customer service Officer BILLY WITCHER goes beyound , way beyond the call of duty in making sure his customers are happy . I am more than happy and will but their products in the future , No need to shop around , this team and company is the best there is , richard hayes Thailand
Name: richard hayes
Location: thailand

Comments: I was extremely impressed with the customer service I received at Buy Wake. Billy Witcher is awesone. Trank you guys!!
Name: Juliane Saccon
Location: Brazil

Comments: BuyWake is awesome! I've purchased from many online companies and BuyWake is by far the best. Selection and pricing is great and the customer service is top notch. I try to order everything from this company. Big thanks to BuyWake for all that you do.
Name: Curt Whitfield
Location: Perry, FL

Comments: Billy Witcher is AWESOME! Truly deserves an award! Assisted me every step of the way when purchasing of a wakeboard & bindings, which I had to return the bindings in exchange for a smaller pair. To add, prompt with my incessant questions. Such impeccable service! Will definitely recommend BuyWake & be back to buy more! Thanks again! U RAWK!!!!!
Name: Aminda
Location: Singapore

Comments: BuyWake is truly a top notch company. 10/10 for customer service. These guys really go out of their way to help you with anything you may require assistance in. I would highly recommend them to anyone who is looking to get some gear.
Name: Izwan
Location: Singapore

Comments: I absolutely love buywake. I had an issue with using a few gift cards online and when I called to get some help the guy on the phone was extremely helpful and patient and did the entire order for me and made sure that I got all the discounts I could. It was very nice of him and really appreciated it.
Name: Maggie
Location: Pensacola, Fl

Comments: Billy on the Buywake staff took better care of me than anyone at any business ever has! I bought a 2012 set up from Buywake and it broke, and Billy put me into contact with the manufacturer instantly. He even said if the manufacturer can't help me out, he'd do whatever he could to get me back riding. Long story short, the manufacturer hooked me up and its all thanks to Billy. I am Buywake customer for life! Its amazing to get this good of customer service from an online company!
Name: Stuart
Location: College Station, TX

Comments: Billy, the Customer Service Agent, is fantastic at his job he helped with with stuff I needed quickly and helpful. Theres nothing better than BuyWake. Hope to buy something soon
Name: Hunter
Location: Texas

Comments: I needed bindings very quick for a wakeboard tournament in a week. I found the Ronix Frank 2012 bindings on Buywake.com, and found the 2-day-shipping option. I choose that and emailed them to be sure it shipped out the following day. They sent a reply glad to help me get these bindings with enough time to practice a couple times with them. Shipping came within two days and they were exactly what i wanted. Excellent service, I got to ride with them on Thursday, and again on Saturday in my tournament. I would buy from buywake.com again! - E
Name: Eric Weber
Location: Omaha, NE

Comments: I just wanted to take the time and say what a FANTASTIC experience I just had on your website, buywake.com. I worked with Billy via chat and he got a n00b like me a pHD in style, size, boots, everything in like 20 minutes. Walked away with a 144 Ronix Vault 2012 and a set of Divide bindings. Cannot wait to get out and ride!
Thanks Billy!
Name: Ryan Wager
Location: Austin, TX

Comments: I was extremely impressed with the customer service I received at Buy Wake. Staff members were very friendly and quick to answer any questions. Since I was ordering bindings as a gift and having it shipped elsewhere, I got a phone call asking to verify information about the purchase to be sure it wasn't credit card fraud. I am so thankful for this because in this day and age, you never know who could steal your personal information. My order shipped FAST, and I received it in two days. I will definitely order from Buy Wake in the future!
Name: Diana P.
Location: Virginia

Comments: For someone like me who buy new boards every season, after looking and trying all around the net, I finelly find my only place to buy.
All the way from Israel, I wanna say big THANKS you all, and especially for you Billy Witcher!!!
As allways you made it easy.
Can't wait to get my new boards, the cam is ready just for you guys.
Thanks again bro! you are the Best!
Name: Roy Dahan
Location: Haifa, Israel

Comments: Order now and i bet you will keep knocking to get more. Great service Billy and co .. you rock and keep the good work going
Name: Jabulani
Location: JHB, South AfricaOmaha, NE

Comments: Billy, you rock man! I must have changed my order 10 times and you still got it shipped in time. Thanks for all the non-biased helpful input in deciding on some of the gear. I wish I was able to try out all the gear in China but in the end your input was just as useful.. you can be expecting to hear back from me next season. Thanks Again bro, really appreciate it!
Name: Jacques
Location: Shenzhen, China

Comments: Thanks again Billy!
Name: Pedro Aira
Location: Buenos Aires Argentina

Comments: Hi there, I wanted to highlight the great predisposition of Billy Witcher in anwering lots of questions and helping me with the transaction. I trully recomend Billy as a consultant. Thanks Billy!
Name: Pedro Aira
Location: Buenos Aires Argentina

Comments: Hi guys,
Just wanted to say a huge thank you for your amazing service. It was great. I was really worried about buying a board from overseas but I was proven that I had nothing to worry about when dealing with you and its something I will be doing it again. I did quite a bit of research before I decided and you answered every question I asked. Im travelling over to America with a few friends in Feb next year and definitley planning to stop in and have a chat and get some more gear.
Thanks again
Name: Dani
Location: Australia

Comments: We ordered a wetsuit for my son. Shipping was really fast, price was great. Great Customer service. Will definitely order again from them. Thanks Billy.
Location: Lake Wylie, SC

Comments: Buywake have the BEST customer service. I am blown away by the time and effort they put in to set me up properly. They have an awesome range, great prices and definitely go the extra step. Wouldn't buy anywhere else. Thanks Billy.
Name: Suzy Conicella
Location: Australia

Comments: Buywake.com is by far the best company to sell wake products out there. I've always had excellent experiences with buywake.com. they ship everything out really fast and they keep you informed of the progress of your order throughout the whole process. I've tried a few other companies, but buywake is the only company to keep me informed through out my order. Even though the last thing i tried to order was on backorder they called me and emailed me to let me know. its surprising, but not a lot of companies do that now days. Buy Wake is a top company and i will always try here first when ever i want to order anything.
Name: David Zobrist
Location: Redmond, OR

Comments: Could not be more pleased with the service. I had an issue with the board getting here in time for a trip I had planned and emailed them about it and Billy Witcher got right back with me and took care of it. I've never had a company show that kind of concern for their customers satisfaction and its refreshing to see that some people still do business the right way! Thanks for everything and I will definitely be back for more.
Name: Kassen Madsen
Location: Orem, UT

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