Terms & Conditions
- American Express
- PayPal Credit
- Amazon Payments
- BuyWake.com eGift Card
- Wire Transfer
- Money Order by Mail
Out of a respect for the protection of our customers and ourselves, we at BuyWake.com take fraud very seriously. Invalid or incorrect information provided at checkout may result in orders being delayed or denied. Suspicious orders or orders that hit any of our established anti-fraud red flags will be denied. Please review your ordering information carefully prior to submitting your order.
- FedEx FREE Shipping (3-10 Business Days)
- USPS Priority Mail (1-6 Business Days)
- FedEx SmartPost (2-10 Business Days)
- FedEx Ground/Home Delivery (1-7 Business Days)
- FedEx Express Saver (3 Business Days)
- FedEx 2Day
- FedEx Standard Overnight
- FedEx International Priority (1-3 Business Days; Duties & Taxes NOT Included)
- FedEx International Economy (2-6 Business Days; Duties & Taxes NOT Included)
- FedEx International Ground ([Canada Only] 2-7 Business Days; Duties & Taxes NOT Included)
- USPS Priority Mail International (6-20 Business Days; Duties & Taxes NOT Included)
Orders placed by 4:00 PM Eastern are generally shipped the same day, orders placed by 3:00 PM Eastern always ship the same day. In the unfortunate event a product is out of stock, a BuyWake.com sales rep will contact you.
Shipping charges listed at the cart level are based on products in the cart and the shipping address provided. Alaska, Hawaii, Puerto Rico and U.S. Minor Outlying Islands orders are considered "international" orders. BuyWake.com reserves the right to limit quantities and or charge actual shipping costs on bulk orders and shipments over 20 Lbs.
APO, FPO, and DPO orders are shipped via the U.S. Postal Service. P.O. Box orders are shipped via the US Postal Service or the FedEx SmartPost service.
Invalid or incorrect addresses are subject to an additional fee of $15.00 that will be charged to the credit card used to make the initial purchase upon notification from the shipment carrier. No refunds on shipping cost unless BuyWake.com is responsible for the error.
Orders shipped via the US Postal Service must be paid for by Visa, MasterCard, PayPal, PayPal Credit, Amazon Payments, eGift Card, wire transfer, or money order by mail. We cannot accept American Express payments if the order is being shipped with the USPS.
Free Shipping Offer:
- FREE Shipping offer is valid on all orders to the Lower 48 states.
- FREE Shipping method will be selected by BuyWake.com (FedEx SmartPost, FedEx Ground, or FedEx Home Delivery, depending on shipment weight and address type).
- FREE Shipping offer is not available for International, Alaska, Hawaii, and Puerto Rico orders. Orders being shipped to U.S. Minor Outlying Islands are also excluded.
- FREE Shipping does not apply to Express delivery upgrades. Express upgrade options and charges are available during checkout.
- BuyWake.com reserves the right to end or change this FREE Shipping offer at any time.
Guaranteed Express Shipping Upgrade
BuyWake.com offers an Express shipping upgrade on in-stock product. Saturday Delivery available for an additional cost. Saturday Delivery orders must be phoned in and must be place by 12:00 PM on Fridays. Express shipping transit times are measured in business days. Holidays, weekends, and severe weather are excluded. No refunds on shipping upgrade costs unless BuyWake.com is responsible for the error or the shipping carrier is at fault. BuyWake.com reserves the right to limit quantities and or charge actual shipping costs on bulk orders and shipments over 20 Lbs. Some items may not be available for Express upgrades. Heavy and oversized orders may require additional shipping charges.
FedEx SmartPost is a more cost-effective way of sending out shipments that aren't necessarily time-sensitive where FedEx, after carrying shipments to the final destination ZIP code, tenders Ground deliveries over to local Post Offices for final delivery. SmartPost is more for smaller, lighter packages. SmartPost is rated as a 5-10 business day service. However, it can often take as little as 2 business days for shipments sent out via the SmartPost service to be delivered. SmartPost pickups happen Monday-Friday, deliveries occur Monday-Saturday. SmartPost has proven to be an incredibly reliable service, but lost shipment claims on any package sent out using the FedEx SmartPost service will not be considered until 30 days from the original ship date.
All orders that have a valid email address will automatically receive a shipment notification email complete with shipment tracking information. This is your confirmation that your order has shipped. If you do not receive a shipment notification email, please check your account profile for any errors in your email address. BuyWake.com does not generate tracking information until your order is actually shipped. For our friends without email, feel free to call us and we will gladly track your order for you.
We have several distribution centers located across the United States. Depending on where your gear is housed, your order could be split into multiple shipments. The good news is you will not responsible for any additional fees, and we promise to meet the anticipated delivery date based on the shipping method you selected at checkout.
International, Alaska, Hawaii & Puerto Rico
For estimated shipping rates and transit times, simply add the products that you are interested in to the cart and enter your country and postal code. Estimated shipping rates and transit times will be populated below. You are also welcome to email us, hit us up by Live Help, or call (706) 406-6568 with your complete ship to address (including country and postal code) and a general idea of what you are wanting to have sent your way.
BuyWake.com is not responsible for any duties, taxes, customs, import fees, etc. levied by your country or any brokerage fees associated with clearing your shipment through customs.
Should your order be returned to us for non-payment of duties, taxes, etc., you will be refunded less the original outbound shipping fees and subsequent return shipping fees.
Heavy and oversized orders are subject to additional shipping costs.
Orders shipped using the US Postal Service are estimated for delivery within 10 business days. However, sometimes it can take a while longer than that. Use this service at your own risk, as packages shipped via the USPS are not traceable and are not insured.
We fulfill the orders really fast. What that means for you is your order will be in route to you without any delays. What that also means is, once your order is placed, it cannot be adjusted or canceled. For information on returns & exchanges, click here.
All products purchased from BuyWake.com carry the full manufacturer's warranty unless sold as a "no warranty" item. In the event that a manufacturer is no longer in business, BuyWake.com will review your warranty claim and, at our discretion, help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Our policy is to repair or replace all warranty/defective product. No refunds will be given on warranty claims. The customer is responsible for all return shipping costs. Please contact us with any warranty questions.
***Wakeboards used on sliders, rails, and features are not covered under warranty...even if the wakeboard is designed for use on sliders, rails, and features.
Returns and Exchanges
We have a 1 Year + 1 Day Return Policy. BuyWake.com is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return any unused product, please follow these guidelines:
- Items must be returned within 366 days from the date of purchase.
- Products must be in the condition in which you received them and in the original box and/or packaging.
- Shoes must be returned in a second box besides the shoe box. DO NOT just slap a shipping label on the manufacturer's shoe box. A 25% restocking fee will be incurred if this criterion is not met.
- Contact us for a return authorization number or click here to request a return through your Customer account.
- No refunds or exchanges without a valid RMA#.
- Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
- Customer is responsible for all return shipping costs.
- Store credit will be provided on all returns received after 60 days from the date of purchase.
*Products in the Underwear category are not eligible for return or exchange unless they are in their original packaging and have not been opened, worn, altered, or washed.
Upon inspection of returned product, BuyWake.com, at its discretion, will issue a full or partial refund less the original shipping charges.
Customer pays price difference and new shipping costs on exchanged merchandise.
You've got 3 options:
- Store Credit + $5.00 Bonus - Receive a BuyWake.com store credit for the product you're sending back...plus an extra 5 bucks from us.
- Refund - Receive a refund back to your original payment method. Easy.
- Exchange - Love it but need a different size, color, or whatever? We're happy to exchange it for you.
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. No refunds will be issued until the refused shipment is in our possession. Refused shipments that are lost in transit are the responsibility of the refuser.
It is our intention to process each and every order with 100% accuracy. Please accept our sincere apologies in advance for any errors. Please contact us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect item at our expense.
Lost or missing shipments must be reported to BuyWake.com within five business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you. Any unreported lost or missing shipments are the responsibility of the customer and BuyWake.com shall assume no liability for unreported missing or lost shipments.
*Lost shipment claims on any package sent out via the US Postal Service or the FedEx SmartPost service will not be considered until after 30 days from the original ship date. International shipments sent out via the USPS Priority Mail International service will not be considered lost until 90 days from the original ship date.
Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.
30-Day Price Guarantee
At BuyWake.com, our #1 goal is to offer you the newest and most complete selection of product at the lowest price with the absolute best service.
From our many years of experience and our position within the industry, we know we will never be beat on price. If you find any product on our website advertised elsewhere by a factory-authorized dealer that is in stock and at a lower price, we will beat that price by 5% for up to 30 days after your purchase.
What to do if you find a lower price?
Don't panic! Use our 30-Day Price Guarantee form. After evaluating your request, if you have already received your order, we will immediately issue a refund for the difference plus 5%. If you have not yet placed your order, let us know and we'll guide you through the ordering process so you can take advantage of the lower price.
You are eligible for a 30-Day Price Guarantee refund if your request meets the following conditions:
- Our 30-Day Price Guarantee is valid only for products sold by factory-authorized online retailers.
- Our 30-Day Price Guarantee is valid on direct site sales only. Orders placed through Amazon, eBay, Google Express, or any other marketplace will not be considered.
- Our 30-Day Guarantee does not apply to products that go on sale after an order was submitted.
- The competing internet retailer must have the identical product in stock (same model year, color, and size).
- Price match requests must be submitted within 30 days from the date of purchase.
- Our 30-Day Price Guarantee is limited to a minimum of $1.00 per price match request.
- When submitting a 30-Day Price Guarantee request, please be aware that prices will be compared on the product price plus any applicable shipping and handling charges.
- Our 30-Day Price Guarantee cannot be used in conjunction with any coupons, promotional offers, rebates, etc.
- The 30-Day Price Guarantee is subject to change at any time.
Copyright and Trademark Notice
This website is owned and operated by BuyWake.com
Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of BuyWake.com
All audio and video clips are the sole property of BuyWake.com or their respective content providers. All software used on the website is the sole property of BuyWake.com or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without BuyWake.com's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability as to Products Sold
All of BuyWake.com products are guaranteed against defects in accordance with the manufacturers' warranty from the date of purchase. Except as expressly stated herein, BuyWake.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the BuyWake.com website. Except as expressly stated herein, BuyWake.com expressly disclaims all warranties, expressed or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to BuyWake.com arising from any product sold on the BuyWake.com website shall be the price of the product ordered. In no event shall BuyWake.com, its directors, officers, employees, or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.
Disclaimer and limitation of Liability as to the BuyWake.com Website
The BuyWake.com website and the materials therein are provided "as is." BuyWake.com makes no representations or warranties, either expressed or implied, of any kind with respect to the BuyWake.com websites, their operations, contents, information, or materials. BuyWake.com expressly disclaims all warranties, expressed or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that BuyWake.com, its directors, officers, employees, or other representatives shall not be liable for damages arising from the operation, content, or use of the BuyWake.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive, and consequential damages.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, BuyWake.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. BuyWake.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and you have been charged. If you have already been charged for the purchase and your order is canceled, BuyWake.com shall immediately issue a refund in the amount of the charge.
This website may contain links to other websites on the internet that are owned and operated by third parties. You acknowledge that BuyWake.com is not responsible for the operation of or content located on or through any such website.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BuyWake.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. BuyWake.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders over $2,000.00 are subject to pre-approval with an acceptable method of payment, as established by BuyWake.com
We may require additional verifications or information before accepting any order. BuyWake.com is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by BuyWake.com
BuyWake.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Georgia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Jurisdiction and Venue
You agree that any legal action brought against BuyWake.com shall be governed by the laws of the State of Georgia without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the BuyWake.com website shall be an appropriate federal or state court located in Cobb County, Georgia.